Refund Policy

1.1. The Customer has the right to cancel the contract within 14 days of receipt of the goods, and for this purpose, he can use the Standard Form for exercising the right of cancellation of the contract, which the Customer has received together with the received goods.

1.2. In case of cancellation of the contract, the Customer is obliged to return the purchased goods in undisturbed commercial form, preserved packaging and preserved label, the cost of returning the goods is at the expense of the Customer.

1.3. Upon cancellation of the contract, if the Customer has paid for the goods, he shall be reimbursed the amount paid for the returned goods to the bank account specified by him within 14 / fourteen / days after the return of the goods. Amounts shall not be refunded until the Seller receives the goods returned by the Customer or until the Customer provides Seller with proof that he has sent the goods back.

1.4 The Customer agrees that the reimbursement shall be made by bank transfer to his / her bank account specified by him/her, and this reimbursement shall not be related to expenses for the Customer, except for any expenses according to item 6.5 of the General Terms and Conditions. The costs related to the transfer of the amount to the bank account specified by the Customer shall be borne by the Seller. The cost of the Courier related to the return of the goods is at the expense of the Customer.

1.5. The right to withdraw from the contract in cases where the goods are received by the Customer cannot be exercised for sealed goods which are printed after delivery and cannot be returned for reasons of hygiene or health protection.

1.6. In case of non-conformity of the received goods with the ordered goods, the Customer has the right to file a claim by requesting the Seller to bring the goods in compliance with the order. When filing a claim, the Customer must also enclose the documents on which the claim is based (cash receipt, etc.). Disagreement in the agreement between the parties may be expressed in:

manufacturing defects in the goods;

missing parts of the goods found;

wrong goods shipped other than ordered;

non-compliance with the announced size and / or color - the goods sent in different sizes and/or colors from the orders;

1.7. The claim under item 1.6 shall be filed within two years of delivery of the goods, but no later than two months after the finding of non-compliance with the contract. The claim under item 1.6 may be submitted to GOTAWEAR EOOD at the specified email address, at the same time the User must send the goods for replacement within one week.

1.8. In the event of a claim, the Customer may choose to replace the particular item for the same without defects or in another size or different color or return the goods for a refund. The Seller may suggest that the replacement of the item be with a completely different item when price is equal - or the Customer pays if the other item is more expensive, or several items are offered for the same price, or the Customer is refunded the difference between the replaced and the new item if the price of the new item is lower than the price paid by the Customer. The Customer cannot claim the termination of the contract if the non-compliance of the consumer goods with the contract is negligible.

1.9. The return of the goods at the claim, in cases outside the factory defect, is carried out under the following conditions:

Good commercial appearance (goods are not torn, scratched, worn, washed, ironed).

No damage caused by improper use.

Original packaging and label retained.

1.10. The return of the goods, either in case of cancellation of the contract or in the case of a claim, may be made in the manner and at the address indicated in the Return Form with which the Customer has received with its order.

1.11. In the case of an exchange of goods, the transport costs shall be borne by the Customer in both directions, unless the replacement was due to the fault of the Seller.

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